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1.    What is the booking process for the properties? 

In order to confirm the reservation you will be asked to pay a booking fee either via credit card/PayPal or via bank transfer.

Once we have received the booking fee, we will send you receipt for the payment, the contact details of the owner and any additional information you will need to organize your stay. The balance towards the total payment is due 1 month before arrival via paypal, credit card or bank transfer or by cash only at check in. 
A security deposit is also due during the initial booking phase or at check in (the amount is shown during the payment process and can vary depending on the property and length of stay).

If your stay is longer than one month, the Italian law obliges us to request from you a “codice fiscale” (fiscal code) and to register the rent contract. This can be done the week after your check in during your stay. All the necessary information and documentation will be provided to you via email once you book with us (for a long term lease = 30+ nights). 


2.    What is you cancellation policy? 

If you must cancel your reservation, we will refund a percentage of your total amount paid according to the following terms prior to your scheduled arrival date:

If you cancel more than 60 days before check-in, the amount paid is fully refundable;
If you cancel form 30 to 60 days before check-in 50% of the amount paid will be retained
If you cancel within 30 days of check-in, the amount paid is non-refundable

Changes to the arrival and departure dates are acceptable if the property is still available in the new dates. No extra costs will be incurred if the changes are communicated 60 days before the arrival.


3.    If I need to terminate my contract/lease early, how much notice is required to avoid penalties? 

We require a minimum of 2 months notice when terminating a contract/lease early in order to avoid losing any of your prepaid security deposit. 


4.    Are the listed rental prices final or is it possible to negotiate a discount?

The online prices are constantly reviewed by our revenue manager and the price you see online, or the price giving you by our sales team, is the final price. However, for some specific apartments or Villas, depending on the length of the stay and month of the year, we could offer some flexibility. Please consult our sales team. You are free to send us an inquiry if you have a specific request. 


5.    Are bills included in my rental?

When you rent for a short term (7 or less nights) the daily price includes your usage of utilities (gas, water and electricity). Whereas when you rent for more than 7 nights we will charge you such bills separately, at check out. 


6.    If something in the apartment breaks during my stay, due to my fault, then what happens? 

The security deposit is taken to cover any potential damages that may occur during your stay, the amount depends on the type of property (apartment, Villa) and the length of your stay. This is taken as a pre-authorisation on a credit card or through bank transfer.

We check thoroughly the property after each departure. If we find something damaged, we’ll contact you before accessing the pre-authorized funds. If everything is in order, the pre-authorization will be released. 

It won't show up as a refund on your statement as the funds are never actually taken but you will no longer see the amount held on your credit card. This can take up to 30 days depending on your bank. 


7.    When I arrive how and where can I collect my keys? 

Based on your arrival time we can work out an approximate meeting day/ time in advance, but due to ever-changing flight and travel schedules we will provide you with the contact number to call upon your arrival at destination. Then the owner of the property (or his / her representative) will welcome you, provide you with the keys and explain to you the property amenities.


8.    Can we check in/out early in the morning or late in the night? 

The standard check-in times for most properties are the following: 14.00 to 19.00 (every day).

Variations to this schedule are possible according to the owners’ availability, thus you should advise us well in advance regarding your estimated time of arrival. Check-in beyond normal times (for example late evening or at night after 20-21.00) need to be agreed directly with the owner. 


9.    We are traveling with children. Can you provide a stroller, high chair and/or other specific needs? 

We will put every effort to provide you with anything you may need to ensure a comfortable stay also for our young guests, in exchange for a small fee. Please be sure to ask one of our sales team about this, and specify these needs during booking so we can ensure we can satisfy your needs upon arrival. 


10.    Will I need to pack my own hairdryer and/or clothing iron and will these work in Italy? 

Most of our properties include iron, ironing board and hairdryer. However double check this with our sales team to make sure they are included in the property you chose.
For any non-European appliances you wish to bring to the property you will need European AC adaptors for 220 volt current. You can purchase European adaptors prior to arrival in Italy at Best Buy or similar retailer in most major airports. Once you are here you can also find those at local shops and supermarkets. 


11.    Is it possible to sign a long term rental contract with the properties? 
This varies depending on the property. Some of our apartments or Villas are available for residency but please ask one of our sales representatives if this is something you are interested in. 


12.    Is it safe to make my payments online on 

Yes, it is. We use the most advanced system for you to book online with us safely. When making the payment you will see (on the address bar) the letters https, meaning you are in a safe environment with no risks of third parties having access to your data. 
You will receive an email from us immediately after the payment is confirmed and we will follow up the confirmation process with further communication about your arrival and all the necessary help you need organize check-in and have a wonderful stay in your selected property.


13.    Can I bring my pet? 

Most of our properties are pet friendly, but some are not. So, please, always mention to our sales team that you are bringing your lovely pet and wait for our final approval, before confirming the booking. As stated on our Terms and Conditions: "Unless expressly authorized by the owner, the Client shall not be allowed to have pets of any kind in the Property".